Contact Us
We typically reply within 24 business hours. For order-related questions, please include your order number.
Support Hours
Monday–Friday, 9:00 AM – 6:00 PM Pacific Time
Closed on US public holidays
Our Locations
U.S. Operations & Fulfillment
ALTFISHBIKE California WarehouseCustomer service and order fulfillment for North America.
Email: support@altfishbike.com
Global Headquarters
Shenzhen Yiyuntong Technology Co., Ltd.Room 410, Tower T1, Lijincheng Central Plaza,
Longhua District, Shenzhen, Guangdong Province, China
Email: support@altfishbike.com
Phone: +86 152 7301 1110
Manufacturing Facility
ALTFISHBIKE Yongkang FactoryYongkang, Zhejiang Province, China
28,000 m² · 4 production lines · 300+ skilled workers · 50,000+ units / year
Follow Us
Stay connected for product launches, riding tips, and exclusive deals:
- Instagram: @altfishbike
- Facebook: ALTFISHBIKE
- X: @Altfishbike
- YouTube: @altfishbike-official
- Pinterest: @altfishbike
- TikTok: @user3555123269421
Note: For the fastest service on an existing order, please include your order number (starting with ALT-) in the subject line of your email. This helps our team locate your details immediately.