Question 1

How long does shipping take?

Accepted Answer

Orders ship from our California warehouse within 24 hours. Standard delivery across the USA takes 3–8 business days. You will receive a tracking number via email as soon as your order ships.

Question 2

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all orders within the contiguous United States. Additional charges may apply for Alaska, Hawaii, and international destinations.

Question 3

Do you ship internationally?

Accepted Answer

We currently ship to the USA, Canada, UK, EU, and Australia. International shipping rates and delivery times vary by destination. Contact us for a quote.

Question 4

Where is my order shipped from?

Accepted Answer

All US orders ship from our California warehouse, where we keep 500+ units in stock. This allows us to offer fast 24-hour dispatch and 3–8 business day delivery.

Question 5

What is your return policy?

Accepted Answer

We offer a 15-day return policy. If you are not satisfied with your purchase, you may return it within 15 days of delivery for a full refund, minus return shipping costs. The item must be in original condition with all packaging and accessories.

Question 6

How do I initiate a return?

Accepted Answer

Contact our support team at support@altfishbike.com with your order number. We will provide a return authorization and instructions within 24 hours on business days.

Question 7

Who pays for return shipping?

Accepted Answer

For defective or damaged items, we cover return shipping. For change-of-mind returns, the buyer is responsible for return shipping costs.

Question 8

What does the warranty cover?

Accepted Answer

All ALTFISHBIKE products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship. This includes the motor, battery, controller, and frame under normal use conditions.

Question 9

What is not covered under warranty?

Accepted Answer

Warranty does not cover normal wear and tear, accidental damage, water immersion beyond rated specifications, unauthorized modifications, misuse/abuse, or damage from improper assembly or maintenance.

Question 10

How do I get warranty service?

Accepted Answer

Email support@altfishbike.com with your order number, a description of the issue, and photos or video if possible. We respond within 24 business hours and will troubleshoot or arrange replacement parts.

Question 11

Are replacement parts available?

Accepted Answer

Yes, we stock spare parts for all our models including batteries, chargers, tires, brake pads, controllers, and more. Contact support to order parts.

Question 12

How much assembly is required?

Accepted Answer

Most of our products arrive 85–90% assembled. You typically only need to attach the handlebars, seat, or wheels using basic tools included in the package. Detailed assembly instructions and video guides are available.

Question 13

Are the products street legal?

Accepted Answer

Regulations vary by state and country. Electric scooters and dirt bikes may not be legal on public roads in all areas. Please check your local laws before purchasing. Our golf carts are generally intended for private property, gated communities, and off-road use unless registered for road use.

Question 14

What certifications do your products have?

Accepted Answer

Every unit undergoes factory QC and battery testing, with the battery pack tested to the UL 2272 standard. CE, FCC, and RoHS test reports are available on request.

Question 15

How do I contact customer support?

Accepted Answer

You can reach us at support@altfishbike.com. Our support hours are Monday–Friday, 9:00 AM – 6:00 PM Pacific Time. We typically reply within 24 business hours.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are secured with industry-standard SSL encryption.

Question 17

Do you offer financing?

Accepted Answer

We are working on adding financing options. For now, PayPal Pay Later may be available at checkout for eligible customers.

Question 18

Is my payment information secure?

Accepted Answer

Absolutely. We use PayPal and Stripe-level SSL encryption for all transactions. We never store your full credit card details on our servers.

Frequently Asked Questions

Orders & Shipping

Returns & Refunds

Warranty & Repairs

Products & Assembly

Payment

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