Privacy Policy | ALTFISHBIKE

ALTFISHBIKE ("we", "us", or "our") operates altfishbike.com. This page explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

Information you provide directly: name, shipping/billing address, email, phone number, and payment details when you place an order or contact support.
Order and payment data: items purchased, order history, and transaction records. Payment card data is processed by PayPal; we do not store full card numbers on our servers.
Automatically collected data: IP address, browser type, device information, pages visited, referring URL, and timestamps via cookies and server logs.
Communications: emails and chat messages you send to our support or sales teams.

2. How We Use Your Information

To process and ship orders, including handling returns and warranty claims.
To communicate with you about orders, products, and promotional offers (with your consent where required).
To improve our website, product selection, and customer service.
To detect fraud, abuse, and security incidents, and to comply with legal obligations.
To comply with applicable laws, regulations, and lawful requests from authorities.

3. Cookies & Tracking Technologies

We use essential cookies to keep your shopping cart and session working. With your consent, we may also use analytics and advertising cookies (such as Google Analytics and Meta Pixel) to understand how visitors use the site and to show relevant ads. You can manage cookies at any time through your browser settings.

4. Sharing Your Information

We do not sell your personal data. We share information only with trusted service providers who help us operate our business:

Payment processor: PayPal, for securely handling payments.
Shipping partners: FedEx, UPS, USPS, and LTL freight carriers to deliver orders.
Email and hosting providers: Vercel for website hosting and transactional email providers for order notifications.
Authorities: when required by law, subpoena, or legal process.

5. Data Security

All pages on altfishbike.com are served over HTTPS with TLS encryption. Access to personal data is restricted to authorized staff on a need-to-know basis. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on where you live (for example California under the CCPA, or the UK/EU under the GDPR), you may have the right to: access the personal data we hold about you, correct inaccurate data, request deletion of your data, restrict or object to certain processing, and receive a portable copy of your data. To exercise any of these rights, email privacy@altfishbike.com.

7. Data Retention

We retain order and financial records for as long as required for tax, accounting, and legal compliance (typically 7 years). Marketing contact data is retained until you unsubscribe.

8. Children's Privacy

Our products may be used by teenagers under adult supervision, but our website is not intended for children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when the latest revision took effect. Significant changes will be announced on this page and, where appropriate, by email.

10. Contact

Questions about privacy? Email privacy@altfishbike.com or write to: Shenzhen Yiyuntong Technology Co., Ltd., Room 410, Tower T1, Lijincheng Central Plaza, Longhua District, Shenzhen, Guangdong, China.